A small hotel with a big welcome
Call: 01462 422322
83 Bedford Road Hitchin, SG5 2TY
FREE Breakfast - FREE Parking - FREE Internet included with every booking

Access Statement


We aim to cater for the needs of all visitors in our 28 bedroom hotel which has a licensed bar and restaurant. If you have any specific questions please feel free to contact us and we will endeavour to help.


  • The main train station is 5 minutes away by car. There is a taxi rank at the station.
  • We have a website.
  • You can contact us via phone, fax or e-mail (details below).

Arrival & Car Parking Facilities

  • The car park is at the back of the hotel.
  • There are no disabled parking bays, but there is ample room for all cars.
  • The car park is flat, tarmac surface and free to residents.
  • The town centre is ten minutes walk from the hotel.

Main Entrance & Reception

  • The front entrance has a ramp.
  • The porch door opens outwards but the reception window is next to the door if assistance is required.
  • The porch entrance has a double door; each door is 77 cm wide.
  • There is a bell inside the porch if assistance is required.
  • The front door is 1m wide and is usually open.
  • On entry into the hotel the reception area is 4m x 3m.
  • There is seating provided in the reception.
  • There is carpet throughout the ground floor.

Public Areas – General (Internal)

  • The corridors to the bedroom and breakfast room are 90 cm wide.
  • The corridor flooring is carpet.
  • The breakfast room, restaurant and bar are on the ground floor.

Public Areas – WC

  • The ladies public toilet is on the ground floor.
  • The gentleman’s public toilet is on the ground floor.
  • Door width is 55cm to both ladies and gentleman’s public toilets.

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

  • The breakfast room is on the ground floor. There are no steps.
  • Furniture is flexible and can be moved on request.
  • Tables have under space of 65cm high by 110cm wide.
  • Flooring is tiled in the breakfast room and carpet in the restaurant.
  • Cold buffet is self service and a waitress takes orders and serves hot breakfast.
  • Restaurant is waitress service.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

  • Ramp entrance to hotel.
  • Conference room on ground floor.
  • WC on ground floor.


  • Nine ground floor bedrooms, 4 single, 2 double, 1 twin, 1 family, 1 executive room.
  • One wheelchair access bedroom on the ground floor location, close to reception.
  • Wheelchair access bedroom has a double bed and single bed in the same room.
  • Wheelchair access room has an ensuite shower room (see below for details).
  • Bed is 50 cm high.
  • There is 1m 10cm free width space in wheelchair access bedroom.
  • The bedroom is fitted with carpet.

Bathroom, Shower-room & WC [Ensuite or Shared]

  • Ensuite in wheelchair access bedroom 1m 80 cm by 2m 70 cm.
  • Altro flooring.
  • Door width 85 cm.
  • Shower tray has a step edge of 3 cm with movable shower chair.
  • Basin is 75 cm high with thermostatic mixer tap and clear under space.
  • Toilet is 46 cm high with grab rail to the left.

Grounds and Gardens

  • There is a small garden (paved patio area and lawn with flower border) for residents use.
  • There is a large public grass area 40 m from the hotel.

Additional Information

  • Assistance dogs are welcomed.
  • If you require assistance in the event of evacuation, please notify us on arrival and we will ensure you are evacuated safely in the event of an emergency.
  • The hotel is non smoking throughout. The garden has a covered area where ashtrays are provided.
  • Hours of operation: The reception is open 7am to 11pm Monday to Thursday and 8.30 am to 10.00 pm Friday, Saturday, Sunday and Bank holidays. There is telephone assistance outside these hours.

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